Request account deletion

Applicants and members can request account deletion in the app under “Your data rights”, including while registration is pending or membership access has ended. Open “Request account deletion”, confirm the request, and verify the same Apple or Google account used to sign in. Requests and their status remain available in that screen.

You can also initiate deletion without reinstalling or signing in to the app. Send the request from the email address associated with your Apple or Google sign-in whenever possible.

Email an account-deletion request

Timeframe and confirmation

We complete account-deletion requests within 30 days and confirm completion to the requester. In-app requests require no additional support call or email. If a narrowly scoped legal obligation requires retaining information, we explain what is retained and why. Deletion removes the account and associated personal data; it is not merely account deactivation.

What to include

• The Apple or Google email address used to sign in to MCGI Lift, including an Apple Hide My Email relay address if applicable.
• A statement that the MCGI Lift account and associated data should be deleted.
• No identity documents, boarding PINs, or exact ride locations.

Verification and scope

The team will verify control of the account before deletion. Once verified, the request covers the member profile, current access application data, active ride coordination data, device sessions, and other account-linked information that is not required to be retained. The member will receive confirmation or a request for the minimum additional information needed to complete verification.

Information that may be retained

Consent, security, fraud-prevention, safety, dispute, and administrator audit records may be retained where they are needed to protect members, demonstrate accountable decisions, or meet legal obligations. Any response that cannot fully delete information will identify the retained category and the reason for retention. Retained information will not remain available for ordinary ride coordination.

For Apple accounts with a stored revocation token, completing deletion also queues automatic removal of Apple authorization. Temporary Apple service failures are retried. Older accounts without a token can use the Apple settings instructions below after deletion is confirmed.

Sign in with Apple

After we confirm deletion of your MCGI Lift account data, open your Apple Account settings, choose “Sign in with Apple”, select the entry used for MCGI Lift, and choose “Delete” or “Stop Using”. This removes Apple's separate sign-in authorization. You can follow Apple's instructions for managing Sign in with Apple. The app clears its signed-in session when Apple reports that authorization has been revoked. Removing Apple's authorization alone does not submit an MCGI Lift data-deletion request.

Alternative contact

If the email button is unavailable, write to [email protected]with “MCGI Lift account deletion request” as the subject.