Support

For account access, application status, ride coordination, privacy, or technical problems, email info@mcgi.org.au with “MCGI Lift support” in the subject line.

Include only what is needed

• The Apple or Google email address used to sign in, including an Apple Hide My Email relay address if applicable.
• A short description of the problem and the approximate time it occurred.
• The ride or application reference, if one is visible in the app.

Do not email passwords, authentication codes, boarding PINs, identity-document images, or exact pickup and destination details.

Safety and emergencies

MCGI Lift is not an emergency-response or live-monitoring service. If anyone is in immediate danger, contact the local emergency service first. Use the in-app safety report for reviewable service concerns after urgent help has been contacted.

Account and privacy requests

Use the account-deletion page to request deletion. For access, correction, or other privacy questions, use the support email above and avoid sending unnecessary sensitive information.